Screenshots of the Ticket System
User Interface
A user is creating a new ticket.
A user is viewing one of his tickets.
A user is viewing the printable version of one of his tickets.
A user is viewing a list of his support ticket.
Tech Interface
A tech is viewing the homepage where he can get a quick overview of open tickets.
A tech is replying to a ticket using a Quick Reply.
A tech is choosing to save a ticket via the Perform Action select box.
A tech performed a search and is setting the spam flag on one of the returned tickets.
A tech is creating a new ticket and creating a new user at the same time.
Tech Interface - Productivity Tools
A tech is creating a new filter (a stored search).
A tech is viewing a list of his filters.
A tech is adding a ticket to his saved tickets.
A tech is viewing a list of his saved tickets.
A tech is creating a new view (a view defines what columns show up in a search result).
A tech is viewing a list of his created views.
A tech is creating a new quickreply.
Admin Interface - Ticket Management Options
An admin is creating a new category. Notice how the "User Selectable" option is set to "No", this means only a tech or escalation can edit a ticket to appear in this category.
An admin is viewing the list of the created categories.
An admin is creating a new escalation that will change the priority and assigned tech of a ticket.
An admin is viewing the list of the created escalations.
An admin is creating a new priority. Notice how the "User Selectable" option is set to "No", this means only a tech or escalation can edit a ticket to use this priority.
An admin is viewing the list of the created priorities.
An admin is creating a new workflow.
An admin is viewing the list of the created workflows.
An admin is creating a new rule for web-submitted tickets.
An admin is viewing the list of the created web rules.
An admin is creating a new rule for email-submitted tickets.
An admin is viewing the list of the created email rules.
An admin is creating a new spam rule.
An admin is viewing the list of created spam rules.
An admin is creating a new custom input field for tickets. This one will be a select box with defined options.
An admin is viewing the list of created custom input fields.
An admin is viewing the list of created display fields (extra information you can define to show to techs).
An admin creating a new display field.
An admin is exporting tickets to the CSV format.
| 
