|
 |
DeskPRO Custom Field Features
Custom Fields
Using custom fields in DeskPRO, you can totally transform your helpdesk
into whatever you need it to be. Custom fields can be applied to many
aspects of the DeskPRO system:
-
Tickets
-- you can use custom fields as search parameters
-
Users
-- again, you can use the data in these custom fields as search parameters
-
Knowledgebase Articles
- Calendar Tasks
Custom fields can be one of several types:
- Simple one-line text boxes
- Multi-line textareas
- Select boxes -- both single select and multi-select options are available
- Radio buttons
- Checkboxes
- Custom PHP-generated fields
Custom Field Features
Different types of custom fields offer different sets of features. Combined, the custom fields
feature in DeskPRO is the most advanced customization system available in the CRM market.
- Validation options to ensure the user entered correct data. You can specify min/max characters for input fields, specific regex and min/max selectable items
for select-based items.
- Specify default values
- Custom error messages when a user enters malformed data.
- Translatable names and descriptions and error messages for every language you have installed.
- You can modify the order in which the fields are presented to the user.
- Each field is bound by permissions:
- User viewable
- User editable
- Tech viewable
- Tech editable
|
